About the Workshop
Middle managers operate at the critical intersection of strategy and operations — where complexity, coordination, and change converge on a daily basis. They are often required to translate high-level direction into execution, manage competing priorities, and navigate interdependencies across teams, functions, and stakeholders.
As organisations grow more complex and challenges become increasingly interconnected, traditional siloed approaches and linear problem-solving methods often fall short. Decisions made in one area can create unintended consequences elsewhere, and quick fixes may address symptoms without resolving underlying structural issues.
This programme equips middle managers with practical systems thinking tools to better understand how organisational elements interact over time. Participants will learn how to diagnose root causes, recognise recurring patterns, and anticipate downstream effects before issues escalate. Through guided frameworks and applied examples, they will develop the ability to connect strategy, policy, and operations in a more coherent and aligned manner.
By adopting a system-wide perspective, participants will be better positioned to lead change, improve coordination across units, and make more informed decisions that support sustainable outcomes.
Understanding Systemic Patterns
Develop the ability to recognise recurring patterns and structural causes behind persistent organisational and operational challenges, rather than focusing only on surface-level symptoms.
Connecting Vision to Strategy and Operations
Strengthen the capability to translate organisational vision into coherent strategies, policies, and day-to-day operational decisions across units and teams.
Analysing Interdependencies and Relationships
Learn how to map relationships, dependencies, and feedback loops across functions and stakeholders to anticipate ripple effects and unintended consequences.
Anticipating Risks and Future Scenarios
Build the skills to identify trends, weak signals, and early warning indicators, and assess their implications for proactive planning and decision-making.
Designing System-Level Interventions
Apply systems thinking tools to design interventions that address root causes, align structures and processes, and support sustainable change outcomes.
Strengthening Cross-Unit Alignment
Enhance coordination and ownership by aligning performance measures, learning loops, and feedback mechanisms with broader organisational objectives.
Learning Outcomes
Course Duration
1-Day Workshop
9:00am - 5:00pm
Course Fees:
SGD 590 per participant
(full-day workshop)
Customisation
Workshop content and delivery can be tailored to meet your organisation’s goals and audience profile.
OUR PROGRAMME
Workshop Format
Designed to be flexible, practical, and engaging — this workshop can be delivered onsite or virtually, with content tailored to your team’s needs.
MEET YOUR TRAINER
Rachpal Tulsi
Rachpal Tulsi is a seasoned consultant, coach, and resilience specialist with over 25 years of experience in organisational development, mentoring, and well-being training. She holds a Master’s in Adult Education and HR, along with certifications in Neuro-Linguistic Programming (NLP), the Enneagram, and DiSC.
She has delivered stress resilience and mindfulness programmes for leaders and teams across various industries, including corporate and government sectors. Her approach integrates psychological insights such as recognising stress triggers, building emotional regulation, and setting healthy boundaries, combined with experiential tools that strengthen mindset, promote calm under pressure, and build sustainable personal effectiveness.
Build Stronger Leaders for a Complex System
Help your leaders navigate complexity and make better decisions by adopting a systems perspective.
This programme equips middle managers with practical frameworks to diagnose root causes, anticipate downstream impacts, and align strategy, policy, and operations across teams.
faq
Your Systems Thinking Programme Questions, Answered
Get the details you need about our workshop delivery, class size, and customisation options.
Systems thinking training helps leaders understand how different parts of an organisation interact and influence one another over time. Instead of addressing issues in isolation, participants learn to identify root causes, recognise recurring patterns, and anticipate downstream effects, enabling more informed and sustainable decision-making.
Systems thinking helps organisations:
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Reduce recurring problems and firefighting
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Improve collaboration across silos
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Strengthen strategic alignment and execution
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Build long-term organisational resilience
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Make more informed, forward-looking decisions
It is particularly valuable in environments facing constant change and complexity.
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The workshop uses a facilitated, experiential learning approach, including:
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Guided discussions
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Case analysis and scenario mapping
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Reflection and sense-making activities
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Practical frameworks and visual mapping tools
Participants are encouraged to apply systems thinking directly to real workplace challenges.
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This programme is suitable for:
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Middle managers
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Team leads
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Senior executives
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Professionals working across teams or departments
It is especially useful for roles that deal with complex problems, change, or coordination.
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The programme is conducted as a 1-day workshop (9:00am to 5:00pm)
The recommended class size is 15 to 30 participants to ensure effective discussion, interaction, and application of systems thinking tools.
Yes. The workshop can be customised to:
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Your organisation’s context
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Industry challenges
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Policy, operational, or leadership issues
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Strategic priorities
Real workplace examples can be used during the session.
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