Becoming Future Ready: Managing Relationships with Your Stakeholders

Good relationships at work matter. How well a leader gets along with their stakeholders, may

impact work outcomes, cultivate cross-functional collaboration, and promote an interdependent workplace. It is therefore vital that leaders are equipped with the necessary and essential relationship management skills to be able to better engage both internal and external stakeholders. This 2 day workshop will increase a leader’s interpersonal relationship quotient and increase their interpersonal effectiveness.

Your Learning Outcomes:

▪ Understand why relationship management matters and how it influences work outcomes.

▪ Improve your personal resiliency by better managing your own negative emotions.

▪ Build rapport, and manage stakeholder’s expectations to gain their buy-in.

▪ Discover how empathic communication impacts the communication process and learn to use the right form of empathy.

▪ Learn how to better manage stakeholders and their expectations.

Course Content :

▪ Establishing why effective communication and relationship management skills are even more essential for today’s leaders.

▪ Becoming a more resilient leader.

▪ Coping techniques to better manage negative emotions during stressful interactions.

▪ Building trust and credibility with stakeholders.

▪ Becoming a more empathetic leader.

▪ Managing stakeholder expectations.

▪ Identifying gaps between stakeholder expectations and business outcomes.

▪ Cultivating and demonstrating a relational and inclusive leadership style.

▪ Work on scenario-based stakeholder engagement cases and receive feedback.