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Communicate with Greater Impact and Confidence




2 Days

About the Course

This workshop will equip leaders with the essential knowledge and skills to take their

communication ability to a higher level. In today’s ever-changing, and disruptive business

environment, the ability to communicate with greater confidence, clarity and composure is an

important competency that leaders need. In this session, participants will walk away with practical

tips, strategies, and skills that they can immediately apply in their leadership roles.

Course Content :

▪ Understanding communication as a Leadership tool.

▪ Creating a communication strategy that aligns with the desired team culture.

▪ Managing communication across different levels of the organization.

▪ Understand and apply the power of non-verbal communication.

▪ Become a more adaptive and agile Communicator.

▪ The 4 keys to greater assertiveness.

▪ Learn how to say “No”, assertively declining requests or expressing disagreement

▪ Identifying different conflict resolution styles and approaches.

▪ Master skills to resolve conflict when dealing with interpersonal or team conflict


Caroline Dawson

Caroline has more than 10 years of invaluable experience as an Editor of lifestyle and technical publications and 20 years teaching business management, environmental and soft-skills communication. As a former journalist, Caroline’s professional work experience as a Corporate Trainer, Keynote Speaker and Learning & Development Consultant; has required her to market the value of her programs and persuade clients to value and understand the urgency of good communication and management skills in the work force. As an ACTA certified WSQ trainer, She has also worked with the Workforce Development Agency of Singapore to develop training content for the Employability Skills System where she successfully attained industry approved competencies in conducting, planning and designing competency based assessments for communication workshops.


Meeting Room

Where to Attend :

NUSS Guild House @ Suntec City Tower 5 3 Temasek Blvd, #02-401/402 Suntec City Mall, Singapore 038983

Table Calendar

Public Seminar Dates:

26 & 27 March 2024

Credit Card


$650 per pax. Includes 2 tea breaks and lunch daily.


We offer corporate runs for our courses with a minimum requirement of 10 attendees. To get started, simply reach out to us via email at . Please include the following details, and we'll provide you with a discounted group rate:


 Number of learners:

 Preferred duration :

 Preferred schedule :

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